Terms & Conditions

1. Acceptance of these terms

By using this website, submitting an enquiry, requesting a consultation, requesting a quote or using a Tech Services resource, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use the website or submit a service request.

2. About Tech Services

Tech Services provides practical technology assistance, including IT troubleshooting, Microsoft 365 support, Entra ID and Azure guidance, software and licensing consultation, hardware guidance, IT consultation, and related technology services.

Available services, scope, pricing and delivery methods may change over time.

3. TechMine content

TechMine provides informational guides, troubleshooting steps, how-to articles, SOPs and educational resources.

TechMine content is provided for general informational and educational purposes. Technology environments vary, and a solution that works in one environment may not be appropriate for another.

You are responsible for reviewing instructions carefully and deciding whether a procedure is appropriate for your device, account, network, software or business environment.

4. Support and consultation requests

Submission of a website form does not automatically create a service contract or guarantee that Tech Services will accept the request.

We may review the information provided and determine the appropriate service, next step, estimated scope, availability and pricing.

Additional work beyond an agreed scope may require separate approval and may involve additional charges.

5. Quick Assist

Quick Assist is intended for focused, relatively simple IT questions or guided troubleshooting requests that are suitable for the service.

An initial assessment may be used to determine whether an issue is suitable for Quick Assist.

Quick Assist does not include unlimited support, complex infrastructure troubleshooting, migrations, enterprise projects, extended remote sessions, physical hardware repair or on-site support unless separately agreed.

If an issue requires additional work, the available options and any applicable charges will be explained separately before proceeding.

6. Quotes and pricing

Prices, quotations and estimates may depend on the information provided, scope of work, complexity, time required, third-party costs and other relevant factors.

Unless expressly stated otherwise, a quotation does not guarantee that additional requirements discovered later will be included at the same price.

Any material change in scope may require a revised quotation or additional approval.

7. No guaranteed outcome

Tech Services aims to provide practical, professional and reasonable assistance, but no technology service can guarantee that every issue will be resolved in every environment.

Outcomes may depend on hardware condition, software limitations, third-party platforms, account permissions, licensing, internet connectivity, vendor restrictions, existing configuration and other factors outside our control.

8. Customer responsibilities

You are responsible for:

• Providing accurate and relevant information about the issue
• Maintaining appropriate backups of important data
• Keeping passwords and authentication credentials secure
• Obtaining required permissions before requesting work on systems you do not personally own
• Maintaining valid licences for software and services you use
• Reviewing and approving significant changes before implementation where appropriate

Do not send passwords, payment card numbers, private keys or authentication codes through normal website forms or email.

9. Backups and data

Before significant troubleshooting, configuration changes, upgrades, migrations or repair activity, customers should maintain appropriate backups of important data where reasonably possible.

Tech Services is not responsible for pre-existing data loss, damaged storage media, corrupted systems or losses caused by circumstances outside reasonable control.

10. Third-party products and services

Tech Services may provide guidance relating to third-party software, hardware, cloud platforms, subscriptions, licences or service providers.

Third-party products and services remain subject to their own terms, pricing, availability, warranties, privacy policies and technical limitations.

References to a third-party product or service do not automatically constitute an endorsement or guarantee.

11. Intellectual property

Unless otherwise stated, the website design, original written content, TechMine articles, guides, branding and related materials published by Tech Services are protected by applicable intellectual property laws.

You may use publicly available TechMine content for personal or internal informational purposes, but you may not reproduce, republish, sell or commercially redistribute substantial portions without permission.

12. Acceptable use

You must not use the website or services to:

• Attempt unauthorised access to systems or accounts
• Distribute malware, spam or harmful content
• Interfere with website operation or security controls
• Submit fraudulent or misleading information
• Use Tech Services to facilitate unlawful activity
• Abuse forms, automated systems or communication channels

13. Website availability

We aim to keep the website available and accurate, but uninterrupted availability is not guaranteed.

The website may occasionally be unavailable because of maintenance, hosting issues, third-party outages, security events or other technical circumstances.

14. Limitation of liability

To the extent permitted by applicable law, Tech Services will not be liable for indirect, incidental, special or consequential losses arising from use of the website, TechMine content, third-party services or technology issues outside our reasonable control.

Nothing in these terms excludes liability that cannot legally be excluded under applicable law.

15. Privacy

Personal information submitted through the website is handled in accordance with our Privacy Policy.

16. Changes to these terms

These Terms & Conditions may be updated when services, website functionality, business practices or applicable requirements change.

The effective date at the top of this page will be updated when material changes are made.

17. Contact

Questions about these terms may be sent to: