Privacy Policy

1. Information we collect

We may collect information that you voluntarily provide when you contact Tech Services, request a consultation, request a quote, use an assistance form or otherwise communicate with us.

This information may include:

• Your name
• Email address
• Phone number, if you choose to provide one
• Company or organisation name, where relevant
• Information about your IT issue, enquiry or service requirement
• Details submitted through contact, consultation or quote forms
• Other information that you voluntarily include in your message

Please avoid sending passwords, payment card details, private keys, authentication codes or other highly sensitive credentials through website forms or email.

2. Information collected automatically

When you use the website, certain technical information may be collected automatically through hosting, security and analytics technologies.

This may include:

• IP address and approximate location
• Browser and device information
• Pages viewed and navigation activity
• Referral source
• Basic interaction and performance information
• Security and anti-abuse information

We use Google Analytics to understand website usage and improve the website. Analytics technologies may use cookies or similar browser technologies to measure visits, page views, interactions and traffic sources.

3. How we use information

Information may be used to:

• Respond to enquiries and support requests
• Assess whether an issue is suitable for a particular service
• Arrange consultations
• Prepare quotations
• Provide requested IT services or guidance
• Send acknowledgement or service-related emails
• Improve website content and TechMine resources
• Understand website performance and visitor behaviour
• Prevent spam, fraud, abuse and security threats
• Maintain records necessary for legitimate business purposes

4. Website forms and email

Information submitted through website forms may be processed by service providers used to securely operate the enquiry workflow.

Website enquiries may be delivered to the Tech Services business mailbox and may generate an acknowledgement email to the address you provide.

5. Third-party services

Tech Services uses trusted third-party technology providers to operate and protect the website.

These may include:

• Cloudflare for website hosting, DNS, security, content delivery and bot protection.
• Cloudflare Turnstile to help detect and prevent automated spam and abuse on website forms.
• Resend for transactional website email delivery.
• Microsoft 365 for business email and communication.
• Google Analytics for website traffic and usage measurement.

These providers may process limited information according to their own privacy policies and applicable contractual or legal obligations.

6. Cookies and analytics

The website may use cookies or similar technologies for analytics, security and website functionality.

Google Analytics may collect information about how visitors use the website. You may be able to manage or restrict cookies through your browser settings.

7. Information sharing

Tech Services does not sell your personal information.

Information may be shared with service providers only where reasonably necessary to operate the website, deliver communications, provide a requested service, protect the website or comply with applicable law.

8. Data security

Reasonable technical and organisational measures are used to protect information from unauthorised access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data retention

Information is retained only for as long as reasonably necessary for the purpose for which it was collected, including providing services, responding to enquiries, maintaining business records, resolving disputes and meeting legal obligations.

10. Your choices and rights

Depending on applicable law, you may have rights relating to personal information held about you, which may include requesting access, correction or deletion.

You may contact Tech Services using the email address provided below regarding a privacy-related request.

11. External links

Tech Services or TechMine content may contain links to third-party websites. We are not responsible for the privacy practices, security or content of external websites.

12. Children's privacy

The website and services are not specifically directed at children. We do not knowingly seek to collect unnecessary personal information from children.

13. Changes to this policy

This Privacy Policy may be updated when our website, services, technologies or legal requirements change.

The effective date shown at the top of this page will be updated when material changes are made.

14. Contact us

For privacy-related questions or requests, contact: